Privacy Policy

Last Updated: November 4, 2024

At GentleDon!, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase. By accessing or using our Site, you agree to the collection and use of your personal information in accordance with this policy.

 

1. Information We Collect

We collect the following types of personal information:

a. Information You Provide Directly

When you create an account, place an order, or communicate with us, we collect personal information such as:

  • Name
  • Email address
  • Mailing and billing addresses
  • Payment information
  • Phone number
  • Any other information you voluntarily provide

b. Information Collected Automatically

When you interact with our Site, we automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on the Site
  • Cookies and other tracking technologies

c. Information from Third Parties

We may also collect information from third-party sources, such as payment processors or social media platforms, if you engage with us through those services.

2. How We Use Your Information

We use the personal information we collect to:

  • Process your orders and transactions
  • Provide customer support
  • Improve our Site, products, and services
  • Personalize your experience on the Site
  • Communicate with you about updates, offers, or promotions
  • Detect, prevent, and address technical or security issues
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us understand how you interact with the Site. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of the Site.

4. How We Share Your Information

We may share your personal information with third parties in the following situations:

a. Service Providers

We share your information with third-party vendors, such as payment processors, shipping companies, and IT service providers, to perform services on our behalf.

b. Legal Requirements

We may disclose your information when required to do so by law, or in response to legal requests such as subpoenas or court orders.

c. Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

d. With Your Consent

We may share your information with third parties if you have provided your consent.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

a. Access and Correction

You can access and update your personal information by logging into your account or contacting us directly.

b. Deletion

You may request the deletion of your personal information, subject to legal and business-related retention obligations.

c. Marketing Communications

You can opt-out of receiving marketing emails by following the unsubscribe instructions provided in our communications or by contacting us. Even if you opt-out, we may still send you non-marketing messages, such as order confirmations or account updates.

d. Do Not Track Signals

Some web browsers may send "Do Not Track" signals. At this time, we do not respond to such signals, as there is no consensus on how to interpret them.

7. Children’s Privacy

Our Site is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. International Data Transfers

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, and processed in, the United States or other countries where our service providers operate. By using our Site, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

GentleDon!